Services

IBEX Services

Operator Training

Operator Training

Blade Sharpening

Blade Sharpening

Customer Service

Customer Service

Servicing

Servicing


IBEX prides itself on its customer service with over 35 years’ experience in the meat processing industry, providing prompt practical solutions and customer support. We have the technical knowledge, inventory for prompt delivery and a great attitude to supply exceptional customer service and products to all customers.

Ibex understands and meets our customer processing needs with one of those being the need to always have sharp trimmer blades available.

Just arrange to send your blades into Ibex and we will sharpen and return. Interested then talk to us.

Contact IBEX to find out how we can work together, to meet your specific needs.

IBEX understand that the equipment utilized in production is one of the most important aspects in a processing chain, and that despite best efforts, downtime is an inevitable fact of life. IBEX are committed to keeping your operation going and minimizing its effect.

In the unlikely event that one of IBEX’s Trimming products requires urgent attention, IBEX can work in conjunction with onsite maintenance crews, providing piece of mind and a rapid turn around to customers with the return to base service, making sure that operations continue.

IBEX can swap out your existing tool on a one in, one out basis with one of our loan units allowing our specialist trained technicians to identify and rectify your problem, all while your operation continues to run.

Contact IBEX to find out how we can work together, to meet your specific needs.

IBEX understand the complexities of introducing new tools into a processing operation and as part of the sales process, offer customers a comprehensive, onsite training program which extends past the point of initial delivery and installation to ensure that the benefits purchased with an IBEX solution are capitalized on.

IBEX’s comprehensive training covers machine usage under multiple applications and operator ergonomics, ensuring that the new machinery achieves required yields, and is utilized in the correct manner to reduce the likelihood of operator injury.

The IBEX training program highlights best practice, teaching operators and supervisors correct equipment usage, thereby reducing potential damage and enhancing the life of the product.

Contact IBEX to find out how we can work together, to meet your specific needs.

IBEX trimming systems are constructed using only the highest quality components to ensure they continue to perform on demand on the processing floor, and with regular maintenance the possibility of downtime and costly repairs are further reduced.

On request, IBEX can undertake preventative maintenance workshops with onsite maintenance crews to ensure that the trimming systems are operating at the highest standards. The IBEX preventative maintenance program highlights best practice, covering dismantling, rebuilding and repairs, and coupled with operator training can enhance the life of the trimming system and significantly reduce the maintenance costs.

In addition to onsite training, IBEX offers a comprehensive library of maintenance tools and materials via the IBEX Resource library that includes detailed manuals, repair videos and trouble shooting guides. Contact us to discuss your specific issue and how we can help.

Contact IBEX to find out how we can work together, to meet your specific needs.


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    Contact IBEX to find out how we can work together, to meet your specific needs.

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        Tel: +64 9 274 2096 — NZ Toll Free: 0800 423 946 — Email: sales@ibexind.net